How do I make a claim with Trident Marine Insurance?
Should a situation arise where you need to make a claim, our emergency assistance service is on call 24/7. Our experienced claims team will be able to offer you immediate assistance and advice at this most critical time. Trident’s capacity to efficiently manage claims reflects our ongoing commitment to customer care.
Trident’s top tips for making a claim.
- Do what needs to be done to minimise any further loss
- Contact the police if the event involves theft, attempted theft, malicious damage or impact
- Call us on 1300 307 101
- You may need to lodge a form with your local transport authority or equivalent. Trident recommends you talk to them directly regarding any such requirements.
You must never, without consent:
- Admit guilt, fault or liability (except where required by law)
- Offer or negotiate to pay a claim
- Approve any repairs or arrange replacements (other than emergency repairs necessary to minimise or prevent further loss or damage)
What happens next?
To ensure your claim can be processed as quickly as possible, our team will generally need the following:
- Completion of our claims form – Boat Insurance Claim Form
- A quotation to repair the damage sustained or replacement of any goods stolen or unable to be repaired economically.
- Where theft or malicious damage is involved in the claim, proof of ownership for the items claimed plus details of the police report/case number will be required.
- Where claims have been brought against you for incidents third parties deem you responsible for (i.e. legal liability claims) please attach details of all demands received. Again never admit guilt, fault or liability.
For full details of claims responsibilities and our commitment to you, please refer to the Policy Wording:
Trident’s Complaints Process
We understand that occasionally some customers do not agree with a decision we make in connection with a claim settlement.
Please talk with us first and let us know your concerns. You may speak with our Claims Manager or if the matter is still unsatisfactory to you, then ask to speak with our Managing Director, Rick Wolozny.
A response to your complaint will usually be provided within 15 business days from receipt of your complaint.
Should your complaint remain unresolved, it will be referred to the Insurer’s internal dispute resolution area. They will treat your complaint as a dispute and one of their staff members will liaise with you in relation to the dispute. They will review your dispute and provide you with a decision usually within 15 business days.
If you are unhappy with this decision, you may wish to seek an external review of the decision. The relevant dispute body is the Financial Ombudsman Service (FOS). Their toll free number is 1300 780 808. Or you can contact them via their website : www.fos.org.au. The service they provide is free to you.