Trident are committed to meeting and exceeding our clients’ expectations whenever possible and would like to know if your expectations haven’t been met.
What is a complaint: A complaint is an expression of dissatisfaction relating to our products or services or our complaints handling process itself, where a response or resolution is explicitly or implicitly expected.
You are entitled to make a complaint about any aspect of your relationship with Trident including the conduct of its agents and authorised representatives. We will attempt in good faith to resolve any complaint/dispute in a fair, transparent and timely manner.
Please select which insurer your policy is underwritten by.
This information can be found in the Product Disclosure Statement (PDS) or Policy Wording. Please contact our office if you require assistance.