Complaints & Disputes

Trident are committed to meeting and exceeding our clients’ expectations whenever possible and would like to know if your expectations haven’t been met.

What is a complaint: A complaint is an expression of dissatisfaction relating to our products or services or our complaints handling process itself, where a response or resolution is explicitly or implicitly expected.

You are entitled to make a complaint about any aspect of your relationship with Trident including the conduct of its agents and authorised representatives. We will attempt in good faith to resolve any complaint/dispute in a fair, transparent and timely manner.

Please select which insurer your policy is underwritten by.

HDI Global Specialty SE – Australia – Complaints & Disputes Procedure

Certain Underwriters at Lloyd’s of London – Complaints & Disputes Procedure

This information can be found in the Product Disclosure Statement (PDS) or Policy Wording. Please contact our office if you require assistance.